When a department-wide email addresses a problem caused by just one person, everyone pays the price
Management by memo is one of the most common, and most damaging, habits in fire service leadership. It dilutes accountability, erodes trust, and signals to your best people that you don’t believe in them.
The fix isn’t complicated, but it requires the courage to be direct and have an honest conversation. Move beyond blanket emails from your leadership toolbox by addressing issues directly, praising publicly, and being surgical with who actually needs to be in your inbox.
Read on to learn how targeted communication builds the culture your department deserves.
Full Article on Firefighter Nation: Why Fire Service Leaders Must End ‘Management by Memo’